In my first week I sold 7 out of 9 flushes that I presented with the word "required" instead of the word "recommended". The class was great, entertaining and very informative with new ideas and helpful information. Onward and upward!
Thank you again!
I have been a service adviser for over 20 year. They told me they had signed me up for this class and I was like "Oh great." I have been to every class they have anywhere and really most were just a bunch of thing that sound great on paper but getting them to work in the real work not so great.
I took away more from this class than I have in many years and all the others I have attended. It does work it you stick to it and I really enjoyed the class...Thanks Steve for teaching something that can help us all be more profitable.
One of best training sessions in my last 15 years. I have used the tools to up sell more easily.
The Steve Shaw training is a complete paradigm shift. All my stores have shown dramatic improvement in hours per RO and True EFL,
This non-confrontational process, is so easy it's brilliant,
I don't care if you have been an ASM for 20 years or 20 minutes this is a true game changer.
Stoic way of presenting work that works. Pass fail inspection overcomes most objections and puts the customer in control to buy. Really enjoy using this info on my day to day.
When a service advisor uses the MPI Pass / Fail Approach, customers become buyers.
Early in my service advisor career I meet and was trained by Steve Shaw. The training is to the point and effective. Sharpening existing skills and creating new ones. Either hands on or via phone / email. My training exceeded my expectations and without a doubt helped to advance my career. Steve Shaw is exactly who you need if you believe in investing in your team and in yourself.
I sold 3 Major Services the 1st Day After Training, it was like butter!
Steve has made me a believer in Creating the Need!
After a few days with Steve and his training I'm feeling more confident and my sales have increased so much.
Thanks so much Steve you did a great job.
Had the privilege today to get some insight from Mr Shaw; after 1 day of training I feel 100% more confident in my abilities as a service advisor. There is so much more to being successful in the service drive, as well as becoming a master of the waiting room! I cannot wait for my next training seminar! Thank you!
His presentation is very informative. Delivered with enthusiasm and he backs up his ideas and word tracks with sound reasoning. He has insights that I have never considered. I really loved it and I am looking forward to putting his ideas into practice.
Thank you Steve!
I just got out of his class and think everyone would benefit by attending one of his classes. Steve Shaw is an excellent speaker who keeps you motivated and actively participating in the class . Steve Shaw shows his extensive knowledge and how to apply it very simplistically and effectively . I definitely can see this helping me greatly in my career as well as everyone he meets .Thank you Steve Shaw !! A ++
Great training! Was able to keep everyone engaged the whole time. Informative and entertaining!