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GO STEVE SHAW CERTIFIED ONLINE TRAINING

AN INSTRUCTOR GUIDED ACCELERATED COURSE

Steve Shaw Training is excited to present our Accelerated Online Training Course. The Training Course is designed to provide the most innovative and market driven impactful program in the industry today. Steve Shaw Training has done the research, provided training to 1000’s of automotive service advisors and documented the results.

This course is designed for EVERYONE in the industry and those who want to become Service Advisors. Industry professionals will see a minimum of $20 – $50 Per Repair Order Improvement. Along with this giant increase in dollars, professionals will have a huge increase in Customer Satisfaction – Retention Performance.

Automotive Service Advisor Candidates will set themselves up for success in the industry by having the most advanced training on the market today. Candidates will have Certification from Steve Shaw Training. This certification is industry standard!

HOW IT WORKS:

THE COURSE CONTAINS SIX MODULES

Each module begins with an intro followed by 4 lessons, a short quiz and finally a video assignment. The student will then upload their video assignment for instructor evaluation. The Steve Shaw Certified Instructor will perform a one-on-one review with the student. Once the instructor is satisfied with the advisor – candidate performance, the learner is allowed to proceed to the next module. There will be a final exam at the end of all 6 modules.

Why Customers Buy
Presenting the Multi-Point Inspection
Presenting the Scheduled Maintenance Menu
Winning the Customer
Putting it all together
Overcoming Objections

After completing the training course, the student will receive a certificate and has earned the rights assigned to a Steve Shaw Certified Service Advisor. Professional Service Advisors will have a mentor for 1 year after the course and allowed access to the Corporate Membership Area. Course graduate profiles will be featured in the Go Steve Shaw Career Center and prospective employers may recruit them. Steve Shaw Training is consistently looking for proper dealership employer candidates.

COURSE CURRICULUM

Please view the entire course content before registering!

Course Content

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Module 1 - Why Customers Buy
Why Customers Buy 5 Lessons | 1 Quiz
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Module Content
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Why Customers Buy: Introduction
Why Customers Buy: The Value Proposition
Why Customers Buy: Trust - Make a Promise and Keep It
Why Customers Buy: Course Review
Why Customers Buy: Quiz
Why Customers Buy: Assignment Upload
Module 2 - Presenting the Multi-Point Inspection
Presenting the Multi-Point Inspection 5 Lessons | 1 Quiz
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Module Content
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Presenting the Multi-Point Inspection: Introduction
Presenting the Multi-Point Inspection: The Importance of Creating the Need
Presenting the Multi-Point Inspection: 3 Steps to Presenting the MPI
Presenting the Multi-Point Inspection: Course Review
Presenting the Multi-Point Inspection: Quiz
Presenting the Multi-Point Inspection: Assignment Upload
Module 3 - Presenting the Required Maintenance Schedule
Presenting the Required Maintenance Schedule 5 Lessons | 1 Quiz
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Module Content
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Presenting the Required Maintenance Schedule: Introduction
Presenting the Required Maintenance
Presenting the Required Maintenance Schedule: Alignment
Presenting the Required Maintenance Schedule: Course Review
Presenting Required Maintenance Quiz
Presenting the Required Maintenance Schedule: Assignment Upload
Module 4 - Winning the Customer
Winning the Customer 5 Lessons | 1 Quiz
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Module Content
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Winning the Customer: Introduction
Winning the Customer: Best Word Tracks in All Processes
Winning the Customer: CSI Statement
Winning the Customer: Course Review
Winning the Customer: Quiz
Winning the Customer: Assignment Upload
Module 5 - Putting it All Together
Putting it All Together 5 Lessons | 1 Quiz
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Module Content
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Putting it All Together: Introduction
Putting it All Together: Walk Around Training
Putting it All Together: Final Delivery
Putting it All Together: Course Review
Putting it All Together: Quiz
Putting it All Together: Assignment Upload
Module 6 - Overcoming Objections
Overcoming Objections 5 Lessons | 1 Quiz
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Module Content
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Overcoming Objections: Introduction
Overcoming Objections: Why People Say NO
Overcoming Objections: Educate on the Consequences
Overcoming Objections: Course Review
Overcoming Objections: Quiz
Overcoming Objections: Assignment Upload
COURSE CERTIFICATION FINAL EXAM
Course Certification Final Exam 1 Quiz
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Module Content
Course Certification Final Exam

COURSE GUARANTEE

Student Guarantee – If you complete the Certified Training Course, then follow our proven job search guide exactly as we designed and you are not employed in 90 Days we will refund your money. Just complete the worksheet and submit to your instructor and they will process the refund immediately. All of our candidates are employed. It’s that simple!

Dealership Guarantee – If your Service Advisor does not see a .2 or $20 improvement in their Repair Order Performance with in 90 Days will refund your tuition investment. Just complete the worksheet, submit it to the instructor and we will process the refund immediately. We guarantee results. It’s that simple!

COURSE TUITION $1000

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Interested in attending a Live Steve Shaw Training Seminar? Visit the 2020 Seminar Calendar page to see if Steve is coming to your area!

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