I have been a service adviser for over 20 year. They told me they had signed me up for this class and I was like "Oh great." I have been to every class they have anywhere and really most were just a bunch of thing that sound great on paper but getting them to work in the real work not so great. I took away more from this class than I have in many years and all the others I have attended. It does work it you stick to it and I really enjoyed the class...Thanks Steve for teaching something that can help us all be more profitable.